Service Express Agent/Operator – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh

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Job Number 19107980
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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Guest Relations Officer – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

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Job Number 19094542
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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Guest Relations Officer (Fitness)-Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

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Job Number 19108114
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

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Guest Relations Agent – Female – Arabic Speaker – Courtyard World Trade Center – Abu Dhabi

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Job Number 19108795
Job Category Rooms and Guest Services Operations
Location Courtyard World Trade Center| Abu Dhabi| Hamdan Bin Mohammed
Street (5th)|| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Courtyard by Marriott World Trade Center| Abu Dhabi brings in a fresh concept
that allows business travelers to be productive while still making room for
some fun. Its first class facilities are packed with all the modern essentials
21st century guests need – including complimentary Wi-Fi throughout the hotel
– and stylish and energetic places to hang out. Whether it’s meeting friends
and colleagues in the inviting neighborhood Fifth Street Café or enjoying
exquisite views of the city over a drink and light bites from the lively Up
and Below rooftop bar.

With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

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Guest Relations Officer – Lapita – Dubai Parks and Resorts

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Job Number 19102198
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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Guest Relations Agent – Marriott Hotel Downtown – Abu Dhabi

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Job Number 19085253
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

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Guest Relations Agent – W Dubai – The Palm – West Crescent

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Job Number 19081914
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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Guest Relations Ambassador – Renaissance Downtown Hotel – Dubai

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Job Number 190018A1
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel| Dubai| Marasi Drive next to Lake
Central Tower Business Bay| Dubai| United Arab Emirates| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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Guest Relations Officer – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

APPLY HERE

Job Number 19001CB6
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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