IT Specialist – Four Points by Sheraton Sharjah – King Faisal Road

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Job Number 20020766
Job Category Information Technology
Location Four Points by Sheraton Sharjah| King Faisal Road| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Job Summary

Install| configure| manage| maintain| test| evaluate| and repair computer
networks| workstations| support server system(s)| supporting
hardware/software| user accounts| and computer/telephone rooms. Train/instruct
users in proper use and security of all systems. Troubleshoot/repair/resolve
technical problems/issues related to computer hardware/software/LAN and
WAN/internet. Respond to program error messages. Provide network
communications support and technical guidance. Refer major problems to
vendors/technicians. Analyze| recommend| and implement process improvements.
Consult with others to assess/analyze/resolve computing needs and system
requirements. Inspect| test| and diagnose computer equipment/systems. Plan and
coordinate information technology-related equipment installations| moves|
additions| changes| and system enhancements. Plan| coordinate| and implement
network security measures. Provide end-user support for all applications. Plan
and manage disk space for entire network. Maintain accurate inventory of all
technological devices. Enter commands and activate controls on computers and
equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager. Maintain confidentiality of proprietary
information; protect company assets. Address guests| service needs; assist
other employees. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Serve as role model and first
point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships with others; support team
to reach common goals. Ensure adherence to quality expectations/standards;
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 50 pounds. Stand| sit| or walk for extended periods of time. Enter and
locate information using computers/Point of Sale (POS) systems. Move up and
down stairs/ramps. Perform other reasonable job duties as requested by
Supervisors.

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IT Support Agent – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

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Job Number 19085266
Job Category Information Technology
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Follow all company policies and procedures; protect company assets. Address
guests| service needs. Exchange information with other employees using
electronic devices. Develop and maintain positive working relationships with
others. Communicate with other IS personnel to troubleshoot and resolve
technical problems or issues related to computer software and systems|
internet access| hardware and peripheral equipment. Refer major problems or
defective products to vendors/technicians. Respond to program error messages
by finding and correcting problems or terminating the program. Enter commands
and activate controls on computer and peripheral equipment. Inspect| test| and
diagnose computer equipment and systems. Maintain inventory of all technology
devices. Maintain computer networks| support server system(s)| and supporting
software. Provide network communications support. Maintain and upgrade
hardware| software and website technical architecture related to hardware and
telecommunication connectivity. Perform system backups. Provide end-user
support. Manage user accounts| including set up| removal| and resetting
passwords in order to ensure confidentiality and proper use. Install|
configure| and modify workstations. Modify workstations| including set up of
cables| desktop computers| laptops| docking stations| and printers. Read
technical manuals| confer with users| or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and
support. Secure all backup tapes and computer/telephone rooms. Educate users
regarding procedures for securing Personal Identifiable Information (PII).
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

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