Posting Date Aug 06, 2020
Job Number 20044277
Job Category Golf, Fitness, and Entertainment
Location Al Maha, a Luxury Collection Desert Resort & Spa, Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
To provide personalised activities and services for the guests and visitors of the resort through direct coordination with other resort operational units. Being responsible for information
delivery to guests with regards the ecology, history, heritage and culture, and conducting of daily activities in line with the resort’s services and functionality.
a) To assist in the procedures for guest check-in, reception, and check-out.
b) To ensure that allocated guests receive the activities in an informed and educational manner, while maintaining the policies, procedures and systems of the resort. This to be done by maintaining personal contact with the guest, and providing continuity to the guest’s interactions with other departments of the resort.
c) To arrange and conduct activities and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.
d) To pass on all relevant information, (including complaints), to the other departments in the operation, to ensure that the guests receive services in a well coordinated and timely manner. This includes additional information which may be relevant to developing and upgrading services, updating Guest History Records, informing Management, and Sales and Marketing.
e) To ensure that all equipment provided for the activities, including all vehicles is maintained according to the standards laid down by the Resort Management; and to report on any works to be carried out to the relevant departments.
f) To ensure that the image of the resort, the company, Dubai and its policies are maintained through provision of a disciplined, well groomed (short hair and clean shaven as per the company grooming standards for men) and professional approach, at all times promoting a friendly, informal and polite relationship between guests and the resort staff.
g) To actively enquire and recommend the services, activities and facilities of the resort to guests and visitors, ensuring that they are kept informed of the full range of options available to them.
h) To actively maintain and update existing knowledge which is relevant to the resort’s services, and the function of being the primary information source for visitors to the resort and to the U.A.E.
i) To ensure that the correct level of competency is reached for all activities. To maintain, practise and improve the skills necessary to conduct all the activities safely and professionally.