Job Number 20009739
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Position Type Management
Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term| value-based customer relationships that enable achievement of property sales objectives.
Achieves personal booking goals and makes recommendations on booking goals of direct reports.
Manages the property|s reactive and proactive sales efforts.
Provides day to day leadership to sales associates to achieve property sales
Objectives with overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term| value-based customer relationships that enable achievement of the
Evaluates the property’s participation in the various sales channels and develops strong working relationships to proactively position and market the property.
Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.
Education and Experience
Bachelor|s degree or Diploma in Business Administration| Marketing| Hotel and Restaurant Management
Minimum 5 years experience successfully managing leisure segment for a luxury 5 star resort
3 Years experience in similar position
Fluent in English and other European language is a plus
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Works with management team to create and implement a sales plan addressing revenue| customers and the market for the segment led by the EAM – Sales| Marketing| Spa and Recreation.
Assists with the development and implementation of promotions| both internal and external.
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g.| sets example with personal booking goals).
Recommends booking goals for sales team members.
Managing Sales Activities
Monitors all day-to-day activities of direct reports.
Approves space release for catering to maximize revenue (DOS| Group) in the absence of a Business Evaluation Manager.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).
Analyzing & Reporting on Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
Assists Revenue Management with completing accurate six period projections.
Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service
Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g.| rooms| meeting facilities and equipment| food and beverage)| service levels| execution against contract and overall satisfaction.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
Participates in and practices daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to the company.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.
Building Successful Relationships
Develops and manages relationships with key stakeholders| both internal and external.
Works collaboratively with off-property sales channels (e.g.| Event Booking Center| Market Sales| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.
Works with Human Resources| Engineering and Loss Prevention to ensure compliance with local| state and federal regulations and/or union requirements.
Attends customer events| trade shows and sales missions to maintain| build or develop key relationships with GSO Managers and customers.
Managing and Conducting Human Resource Activities
Interviews| hires management| and hourly employees with the appropriate skills to meet the business needs of the operation.
Utilizes all available on the job training tools for employees.