Job Description – Housekeeping Supervisor (DBI02984)Employee Status:
Housekeeping Supervisor Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a |fun| place to work.
A unique blend of contemporary design and urban chic- Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai|s key attractions- our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate- our signature Spa and health facilities offer a wealth of amenities- including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities: Reporting to the Director of Housekeeping- responsibilities and essential job functions include but are not limited to the following:
Responsible for conducting quality inspections to ensure the highest levels of cleanliness in Guestrooms- public areas and Heart of House in accordance with Fairmont standards- policies and proceduresEnsure high morale and productivity levels through staff planning- training & development- and ongoing communication including performance reviews- career development and consistent feedback and/or corrective actionAssist Housekeeping leaders in the building of an efficient team of Colleagues- by participating and showing initiative concerning quality hiring- retention and development of ColleaguesResponsible for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing- daily room assignments- evening service assignments- special tasks- and shift briefingsEnsure departmental schedules reflect our service commitments- colleague needs and business-productivity commitmentsEnsure that our Colleagues` appearance is always reflective of our grooming standards and that they are always in a clean and proper uniformResponsible for communicating all operational concerns to the leadership team and proactively finding appropriate solutions and implementing actionResponsible for maintaining high level of performance- work quality and service standards of Housekeeping ColleaguesEnsure Guestrooms and public areas are serviced- maintained and prepared in a timely and efficient mannerEnsure completeness of Guestroom mini bar items- refill & charge consumptions promptly and alert discrepancies as requiredResponsible for liaising with Front Office- Engineering and other departments in the overall operations of the rooms division to ensure the highest level of Guest service are maintainedProcess requests and delegates work assignment in a timely manner while adhering to Fairmont`s brand standardsFollow all Occupational Health and Safety regulationsEnsure all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of EthicsEnsures key control procedures and adheres to Hotel`s policies with regards to security
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
Proven training skills
Experience with Hotel Property Management System- Micros-Fidelio desirable
Proactive with a meticulous eye for detail
Strong organizational- supervisory and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful- high-pressure situations
Effective at listening to- understanding- and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail- speed- accuracy- follow-through- courtesy- cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps
that you must be eligible to live and work in Dubai. We will assist successful
applicants with the visa process and provide flights and accommodation.