Job Number 19001DM8
Job Category Loss Prevention & Security
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.
_To protect and safeguard Hotel assets| associates| guest and visitors while
on the premises of the Hotel._
Patrol all areas of the property; assist guests with room access. Monitor
Closed Circuit Televisions| perimeter alarm system| and fire life safety
system. Lock property entrances when required. Conduct daily physical hazard
inspections. Respond to accidents| contact EMS or administer first aid/CPR as
required. Assist guests/employees during emergency situations. Notify
appropriate individuals in the event of accidents| attacks| or other
incidents. Defuse guest/employee disturbances. Call for outside assistance if
necessary. Complete incident reports to document all Security/Loss Prevention
related incidents. Handle all interruptions and complaints. Resolve safety
hazard situations. Escort any unwelcome persons from the property without
interrupting the orderly flow of property operation. Report to scenes of
vehicle accidents/thefts. Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report. Maintain
confidentiality of all Security/Loss Prevention and property
reports/documents; release information only to authorized individuals. Conduct
investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. In addition some states may have additional licensing/registration
requirements to be considered for this position. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Previous experience in Security Department or similar environment preferred
Skills and Knowledge
Strong Communication skills (verbal| listening| writing)
Pro-active and reliable
Able to work alone and within a team
Fair treatment to all associates within the hotel
Education or Certification
Good level of English essential
_The following are specific responsibilities and contributions critical to the
successful performance of the position:_
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals| fertilizer| pesticides| blood borne pathogens| etc.| including using Material Safety Data Sheets (MSDS).
Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct lifting procedures| as necessary| to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Address guests| service needs in a professional| positive| and timely manner.
Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access in-house phones).
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process to resolve issues| delight| and build trust.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.
Speak to guests and co-workers using clear| appropriate and professional language.
Exchange information with other employees using electronic devices (e.g.| cell/mobile phones| pagers and two-way radios| email).
Working with Others
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Patrol all areas of the property by foot using specified equipment (e.g.| flash light| high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.
Monitor Closed Circuit Televisions (CCTV)| perimeter alarm system| duress| and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.
Lock property entrances during designated times.
Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
Respond to the scene of guest or employee accidents and determine if emergency aid is required.
Administer first aid/CPR to guests or employees as required.
Assist guests or employees during emergency situations| such as fire| evacuation| flood| severe weather| bomb threat| robbery| natural disasters| etc.
Notify manager/supervisor| local police| or other appropriate individuals in the event of accidents| attacks| or other incidents.
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures| including summoning appropriate authorities if necessary| and documenting incident.
Respond to domestic problems with guests and call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents such as theft| accidents| physical hazards| and fire alarms.
Handle business interruptions and complaints| such as suspicious individuals| civil disturbances or demonstrations| noise complaints| intoxicated individuals| etc.
Resolve safety hazard situations.
Escort any unwelcome persons (e.g.| trespassers| loiterers) from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts and document all required information.
Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
Conduct investigations and gather evidence related to theft/fraud or lost items| noise complaints| assault complaints| food poisoning complaints| and other guest complaints and incidents.
Conduct interviews with relevant parties in order to obtain statements and
information related to incidents.
Customer Service Orientation
English Language Proficiency