Job Number 20024414
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.
Responsible for maximizing rooms / F&B / Conference and Banqueting business from a defined account base.
Proactively uncover new prospects for the Hotel| and maximizing conversion of business in line with Hotels’ budgetary goals.
Represent the Company worldwide promoting the quality image of the company at every opportunity| and uncover additional leads for the property.
Perform any other reasonable task assigned by the S Assistant Director of Luxury Sales / EAM – Sales. Marketing| Spa & Recreation.
Language : Fluent in English and other language is useful
Education : Bachelor’s Degree in Hospitality Management| Business Administration or any other related field preferred.
At least 1 year of experience of Sales Executive.
Proven experience in Abu Dhabi and Dubai Corporate Market.
5 experience in the Middle East.
Others: High level of IT understanding| Ability to use Microsoft office package efficiently and superior analytical skills required.
Core Work Activities:
Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow-up is executed in a timely manner.
Proactively prospect new accounts for the Hotel and Marriott properties worldwide and following the sales process through to convert into ‘producing’ accounts.
Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity.
Maintain up-to-date activity and rate information for each account. Understand and be in a position to action any group and events enquiries and ensure accurate handover and follow-up to Events Teams.
Attend any trade fairs as a representative of the Hotel| ensuring that the quality image of the organization is portrayed| and that every opportunity is taken to promote the Hotel.
Take personal responsibility for understanding the Marketing plan of the Hotel and the required budgetary guidelines| to enable empowered decisions in all rate negotiations.
Actively participate in the morning meetings on a daily basis.
Communicate client requirements in a timely and accurate manner to all internal departments as required| ensuring delivery of superior guest service.
Re-negotiate of the agreements within budgetary guidelines of all corporate accounts within agreed time frames. Ensure accurate follow-up and communication both internally to reservations and accounting departments| and confirmation to client. Ensure property rate sheets are accurate at all times.
Take responsibility for the compilation and execution of quarterly sales action plans as agreed with the Assistant Director of Luxury Sales / EAM – Sales. Marketing| Spa & Recreation.
Communicate any obstacles to completing action plans to the Assistant Director of Luxury Sales / EAM – Sales. Marketing| Spa & Recreation.
Arrange and manage familiarization and educational trips in line with business needs.
Proactively respond to any Group/banqueting requests| checking space in Opera and communicating to Groups & Events Managers for further follow-up.
Policies and Procedures
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Accountable and expected to fully comply with the company’s OSHMS (Occupational| Safety & Health Management System) policies| OSHMS procedures & operational work instructions and any other relevant legislation.
Perform other reasonable job duties as requested by Supervisors.
Working with Others
Develop and maintain positive and productive working relationships with other employees and departments.
Actively listen to and consider the concerns of other employees| responding appropriately and effectively.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
Exchange information with other employees using electronic devices.
Provide assistance to coworkers| ensuring they understand their tasks.
Answer telephones using appropriate etiquette.
Speak to guests and co-workers using clear| appropriate and professional language.