A Telephone Operator for the Waldorf Astoria Dubai International Financial
Centre accepts| delivers and responds to Guest and management messages|
enquiries and emergencies and uses their knowledge of the hotel facilities|
services| and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Telephone Operator for the Waldorf Astoria Dubai International Financial
Centre| you will accept| deliver and respond to Guest and management messages|
enquiries and emergencies using their knowledge of the hotel facilities|
services| and the local vicinity to quickly respond to the customer. A
Telephone Operator contributes to the first impressions of our Guests and|
therefore| must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manne
Accept and deliver all messages correctly and promptly for both Guests and managemen
Ensure all wake up calls take place at the correct tim
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriat
Handle emergency calls immediately and relay comprehensive and accurate information| as required
Demonstrate a high level of customer service at all times
Comply with hotel security| fire regulations and all health and safety legislation
Attend appropriate training courses| when required
Demonstrate a knowledge of all hotel services| local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments| as necessary
What are we looking for?
Telephone Operator for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:
Positive attitude and good communication skills| especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience in a customer-focused industry
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!