Posting Date Aug 09, 2020
Job Number 20042261
Job Category Housekeeping & Laundry
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Overlooking a pristine beach, the cerulean Arabian Gulf and the celebrated Saadiyat Beach Golf Club, our 5-star destination resort presents a serene escape and captivating wildlife just minutes from downtown Abu Dhabi and the Saadiyat Cultural District. Boasting the island’s preeminent address, we invite resort guests to rejuvenate at Iridium Spa, energize in our luxury indoor lap pool or three outdoor pools, or bask on our private Abu Dhabi beach before dining seaside at one of six destination restaurants and bars. Mediterranean-inspired architecture unites with contemporary interiors and tactile natural materials in our refined hotel rooms and suites, which each boast a private balcony and signature St. Regis Butler service-available any time, day or night. Visit our 5-star hotel in Abu Dhabi for the ultimate luxury getaway..
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Education: High School Graduate / Degree in Hotel Management or any other related field.
Experience: minimum 1-year experience as Housekeeping Supervisor or in 5 Star Hotel
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Respond promptly to requests from guests, Front Desk, or Butler Service Desk requests.
Identify room assignments and type of cleaning required for each room.
Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
Document and report outstanding issues that need to be handled to the manager after shift is complete.
Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Complete incident reports for any incidents or accidents that occur during shift.
Guest Rooms, Villas, and Suites
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
Report missing hotel/resort property and damages to room to manager/supervisor.
Housekeeping Quality Control
Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.
Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room).
Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
Prepare and distribute room assignments to Housekeeping staff.
Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift.